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Terms and Conditions

Deposit

A deposit equal to one night's stay per room booked, is required to guarantee a reservation. Fourteen days notice of cancellation is required for refund. Please note we are a small business and rely mostly on forward bookings, so cancellations can have a significant impact on us. If a cancellation occurs within 14 days of arrival the deposit will not be refunded unless we are able to re-book the room in which case a partial deposit may be returned less an administrative fee of £25.
We strongly advise that you have travel insurance to cover you if you need to cancel, particularly as unforeseen circumstances can arise when travelling to an island holiday.  

Booking

You may book on-line through our website, by e-mailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephoning us on 01770 600081. Any bookings made are provisional until the deposit is received and cleared through our account. Provisional bookings will be held for 5 days.            

How To Pay Your Deposit and Balance

We are happy to accept electronic transfer of funds,PayPal, cheques in GBP for payment of the deposit and the balance. Balances may also be paid by cash if you are booking in person at Carraig Mhor.
 
Online booking, and secure online payment of the deposit is available by clicking on our booking button. If you prefer to phone us with an enquiry or to book, please do so on 01770 600081.

Check In and Departure Times

Check in is usually between 16.00 & 19.00 although guests are welcome to leave their luggage in our ‘reception’ earlier by arrangement. If you have a special need of an earlier check-in (e.g. to get changed for a wedding please enquire at the time of booking and we will do our best to accommodate you.
We ask that guests vacate their rooms by 10.15am on day of departure. We are happy to store your luggage until it is time for your ferry should you wish us to do so. If you are leaving on the early ferry we can arrange for a continental style breakfast to be available for you.

Pets

We regret we cannot accept pets (although we do like them!). Guide dogs and assistance dogs are welcome.

Damage

Our guests have always been polite and considerate and have treated our home and property with the utmost respect. However, we reserve the right to charge for any replacement, repairs or cleaning which may be necessary as a result of accidental damage caused by guests.